Refund policy

Return and Refund Policy — The Gentleman's Beard Effective Date: 10 July 2026

1. Your Rights Under the Consumer Protection Act This policy is governed by the Consumer Protection Act 68 of 2008 (CPA). Under Section 56, all goods carry an implied 6-month warranty of quality from delivery. If a product is defective, unsafe, or unfit for purpose, you are entitled to a repair, replacement, or refund.

2. 30-Day Satisfaction Guarantee We offer a 30-day satisfaction guarantee. If you're not satisfied, return the product within 30 days of delivery for a refund or exchange, subject to the conditions below.

3. Return Conditions

  • Request submitted within 30 days of delivery
  • Product unused or less than 25% consumed
  • Returned in original packaging with all components
  • Proof of purchase required
  • Not damaged due to misuse or negligence

4. Non-Returnable Items

  • Products used beyond 25% of contents
  • Items without original packaging or proof of purchase
  • Products damaged by customer misuse
  • Gift cards or promotional items

5. How to Initiate a Return Email us at [your email] with your name, order number, reason for return, and photos if defective. We'll respond within 2 business days with instructions. Do not return items without prior authorisation.

6. Return Shipping

  • Defective/incorrect product: we cover return shipping
  • Change of mind: customer covers return shipping
  • Use a trackable method — we're not liable for lost returns

7. Refunds Approved refunds are processed within 7 business days to your original payment method. Shipping costs are non-refundable unless the return is due to a defect.

8. Cooling-Off Period (ECTA Section 44) Under the Electronic Communications and Transactions Act, you may cancel an online order within 7 business days of receiving goods, without penalty. A full refund will be issued, excluding return shipping costs.

9. Defective or Damaged Products Contact us within 7 days of delivery with photos. We will offer a repair, replacement, or full refund at no cost, in line with the CPA.

10. Contact 📧 [your email address] 🕐 Monday–Friday, 8:00 AM – 5:00 PM SAST

This policy covers you under both the CPA and ECTA — the two key pieces of SA consumer law. Just replace [your email address] with your actual contact email before saving. Want me to also draft your Shipping Policy or Terms of Service?