Shipping policy
Shipping Policy — The Gentleman's Beard Effective Date: 10 July 2026
1. Delivery Areas We currently deliver across South Africa only. We do not ship internationally at this time.
2. Shipping Partner All orders are shipped via Aramex Store-to-Door, a reliable door-to-door courier service delivering to your specified address.
3. Processing Time Orders are processed within 1–2 business days of payment confirmation. Orders placed over weekends or on public holidays will be processed on the next business day.
4. Delivery Timeframe Once dispatched, delivery takes 8–11 business days depending on your location. Remote or outlying areas may experience slightly longer delivery times. You will receive a tracking number via email once your order has been dispatched.
5. Shipping Costs Shipping costs are calculated at checkout based on your delivery address and order size.
6. Order Tracking Once your order is shipped, you will receive an email with your Aramex tracking number. You can track your order directly on the Aramex website at www.aramex.com.
7. Delays While we strive to meet all estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- Public holidays
- Adverse weather conditions
- Courier operational delays
- High-volume periods (e.g., Black Friday, festive season)
The Gentleman's Beard will make reasonable efforts to communicate any known delays. However, please note that under the Consumer Protection Act 68 of 2008, we are not able to entirely exclude liability where a delay is caused by our own negligence. For delays caused by the courier or external factors outside our control, The Gentleman's Beard cannot be held liable.
8. Incorrect Address Please ensure your delivery address is correct at checkout. The Gentleman's Beard is not responsible for orders delivered to an incorrect address provided by the customer. Re-delivery fees may apply.
9. Lost or Damaged Parcels If your order arrives damaged or is confirmed lost by Aramex, please contact us within 7 days at [your email address] with your order number and photos (if damaged). We will work with Aramex to resolve the issue and arrange a replacement or refund where applicable.
10. Contact 📧 [your email address] 🕐 Monday–Friday, 8:00 AM – 5:00 PM SAST
A note on liability — I've worded it correctly under SA law. The CPA doesn't allow you to fully exclude liability for your own negligence, but you are protected from liability for courier or external delays beyond your control. This policy reflects that accurately. Just replace [your email address] before saving!